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Fighting CRM's - Is It A Losing Battle?
December 08, 2011
FIGHTING CRM'S – IS IT A LOSING BATTLE?Senior marketing professionals tell me they are plain worn out fighting to get CRM's in place, and then to even get their attorneys to use them.According to Robin Dicks, in a 2011 Thriving Company/Managing Partners' Forum Survey of CRM activities in professional firms, 80% of the respondents achieved “slightly better results . . . than in 2010.” how does this disconnect occur?Upon reading the survey closely, the preponderance of firms responding classified themselves as global and U.K. based with only 15% from North America. It appears the Europeans “have improved their ability to gain strategic and financial benefits from CRM activities.”What is your firm's experience?
FIGHTING CRM'S – IS IT A LOSING BATTLE?Senior marketing professionals tell me they are plain worn out fighting to get CRM's in place, and then to even get their attorneys to use them.According to Robin Dicks, in a 2011 Thriving Company/Managing Partners' Forum Survey of CRM activities in professional firms, 80% of the respondents achieved “slightly better results . . . than in 2010.” how does this disconnect occur?Upon reading the survey closely, the preponderance of firms responding classified themselves as global and U.K. based with only 15% from North America. It appears the Europeans “have improved their ability to gain strategic and financial benefits from CRM activities.”What is your firm's experience?
The DOJ's Corporate Enforcement Policy: One Year Later
The DOJ's Criminal Division issued three declinations since the issuance of the revised CEP a year ago. Review of these cases gives insight into DOJ's implementation of the new policy in practice.
Use of Deferred Prosecution Agreements In White Collar Investigations
This article discusses the practical and policy reasons for the use of DPAs and NPAs in white-collar criminal investigations, and considers the NDAA's new reporting provision and its relationship with other efforts to enhance transparency in DOJ decision-making.
How AI Has Affected PR
When we consider how the use of AI affects legal PR and communications, we have to look at it as an industrywide global phenomenon. A recent online conference provided an overview of the latest AI trends in public relations, and specifically, the impact of AI on communications. Here are some of the key points and takeaways from several of the speakers, who provided current best practices, tips, concerns and case studies.
The DOJ's New Parameters for Evaluating Corporate Compliance Programs
The parameters set forth in the DOJ's memorandum have implications not only for the government's evaluation of compliance programs in the context of criminal charging decisions, but also for how defense counsel structure their conference-room advocacy seeking declinations or lesser sanctions in both criminal and civil investigations.