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Google and the Social Media Law Firm

By Eric Hunter
December 27, 2011

In our profession, most law firms focus on social media access, the Internet, intranets and shared client portals separately: Knowledge-focused firms will look at organizational and behavioral change as separate drivers from technology, and will treat the likes of Lean Six Sigma management principles, legal project management and alternative fee arrangements (AFAs) as standalone projects. If, however, the legal industry moves the way of consumer-driven market forces ' the merger of social media, Internet, intranet and shared client portals into a single seamless platform ' then the “Facebook firm” driving organizational and behavioral change for legal evolves and becomes a realistic business model. [Editor's Note: We have already seen some tech companies push a Facebook-like client interface. For example, see our product review of MyCase in the April 2011 issue, http://bit.ly/rKhhWH.]

Moving in the Right Direction

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