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The Voice of the Client: Billing As a Marketing and Business Development Tool
“As a client, I can deal with disappointment, but not with surprises. Why does law firm billing have to seem like such an adversary process!”
Over the last several years, I have spent considerable time interviewing key clients of law firms, discovering what they like, what they don't like, and how the law firm can enhance the relationship. Inevitably, during most of these client interviews we get around to talking about fees and billing. Psychologists have said that most communication is nonverbal, and one need only observe a client discussing billing to understand how correct those psychologists are. Interestingly, the attorney-client relationship at the outset is one of conflict ' the attorney generally gets paid more the more hours are spent on a matter, and the client works hard to minimize those hours. Alternative fees have ameliorated some of the conflict, but most firms still use hourly based billing for most matters. The following information and recommendations come directly from clients ' the consumers of your legal services.
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Law Firms are Reducing Redundant Real Estate by Bringing Support Services Back to the Office
A trend analysis of the benefits and challenges of bringing back administrative, word processing and billing services to law offices.
Bankruptcy Sales: Finding a Diamond In the Rough
There is no efficient market for the sale of bankruptcy assets. Inefficient markets yield a transactional drag, potentially dampening the ability of debtors and trustees to maximize value for creditors. This article identifies ways in which investors may more easily discover bankruptcy asset sales.
Bit Parts
Summary Judgment Denied Defendant in Declaratory Action by Producer of To Kill a Mockingbird Broadway Play Seeking Amateur Theatrical Rights
Risks of “Baseball Arbitration” in Resolving Real Estate Disputes
“Baseball arbitration” refers to the process used in Major League Baseball in which if an eligible player's representative and the club ownership cannot reach a compensation agreement through negotiation, each party enters a final submission and during a formal hearing each side — player and management — presents its case and then the designated panel of arbitrators chooses one of the salary bids with no other result being allowed. This method has become increasingly popular even beyond the sport of baseball.
Disconnect Between In-House and Outside Counsel
'Disconnect Between In-House and Outside Counsel is a continuation of the discussion of client expectations and the disconnect that often occurs. And although the outside attorneys should be pursuing how inside-counsel actually think, inside counsel should make an effort to impart this information without waiting to be asked.