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Helpdesk Lessons Learned From Software Conversions
Here's some not-so-breaking news from the world of major software conversions regarding, in particular, the amplified demand for Office 2010 upgrades within the last 9 to 12 months: It's an all around challenge and major resource issue for IT, the helpdesk (referred to as the service desk globally), trainers and users. So, prepare for it, absorb lessons from others who have gone before you, and achieve a smooth conversion with happy users and management (yes, this IS possible!).
Stepping Back to Look Forward
New York's Latest Cybersecurity Commitment
On Aug. 9, 2023, Gov. Kathy Hochul introduced New York's inaugural comprehensive cybersecurity strategy. In sum, the plan aims to update government networks, bolster county-level digital defenses, and regulate critical infrastructure.
Law Firms are Reducing Redundant Real Estate by Bringing Support Services Back to the Office
A trend analysis of the benefits and challenges of bringing back administrative, word processing and billing services to law offices.
Bit Parts
Summary Judgment Denied Defendant in Declaratory Action by Producer of To Kill a Mockingbird Broadway Play Seeking Amateur Theatrical Rights
How AI Has Affected PR
When we consider how the use of AI affects legal PR and communications, we have to look at it as an industrywide global phenomenon. A recent online conference provided an overview of the latest AI trends in public relations, and specifically, the impact of AI on communications. Here are some of the key points and takeaways from several of the speakers, who provided current best practices, tips, concerns and case studies.