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Helpdesk Lessons Learned From Software Conversions

By Lance Waagner
March 30, 2012

Here's some not-so-breaking news from the world of major software conversions regarding, in particular, the amplified demand for Office 2010 upgrades within the last 9 to 12 months: It's an all around challenge and major resource issue for IT, the helpdesk (referred to as the service desk globally), trainers and users. So, prepare for it, absorb lessons from others who have gone before you, and achieve a smooth conversion with happy users and management (yes, this IS possible!).

Stepping Back to Look Forward

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