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Outsourcing in the New Legal Model

By Robert C. Mattern

As anyone who has been working with or in law firms for the past four years will attest, the legal industry as a whole has changed dramatically. This change, while primarily economically based, has impacted the traditional legal model financially, operationally, and even socially. Gone with the wind are the days where clients did not question invoices, every matter was hourly based, all associates eventually made partner and every client paid 25 cents per copy. There's a new legal model in town ' ushered in by a new era of law firm client ' and both require firms to streamline operations and capture cost efficiencies at every level while also maintaining the high quality of services on which their reputations are staked.

While this change has created hardship for some organizations, it has also created opportunities for firms that have been able to shift their management paradigm to embrace these changes. The old way doesn't work anymore, and not only in the areas of partnership leverage, career track and management structure, but also in the areas of soft cost recovery, back office operations and the use and structure of outsourcing. Just as the traditional legal model has died, so too has the traditional outsourcing model.

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