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Communications @ Risk

By Kevin M. Quinley

Despite living in a wired world, physicians have been slow to adopt e-mail as a way to interact with patients, although this may change as younger, more tech-savvy doctors join the profession.

Doctors may have good reasons to be wary, not only because time spent corresponding by e-mail takes away from more important professional activities and is not billable, but also because a text message or e-mail may be misinterpreted or be seen by unintended eyes, thus expanding a physician's potential legal liability. For those who do decide to use electronic means to communicate with patients, prior planning and the use of certain precautions may allow them to limit their exposure to liability while meeting the needs of the tech savvy modern patient.

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