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Service As a Strategy, Not a Buzzword
Several years ago, I was asked to speak in Hawaii (of all places) on the subject of how everyone in a law firm can contribute to the firm's' marketing efforts. While the title of the program was “Getting Everyone in the Firm Involved in Marketing,” the real message was focused on the profound impact each person in the organization has on client satisfaction, in a way that ultimately enhances the firm's brand.
The 'Third Rail'
It should go without saying that client satisfaction is the single most important piece of data a firm can look at, but for many firms, getting client feedback is still viewed as the “third rail.” (That is the part of the train track that you don't want to touch, for those of you who do not live around a subway system.) There is a common belief that a client will let you know if he is unhappy with the firm's service, and that things are fine if the client is not complaining. Having interviewed over 150 clients of law firms, however, I can say with authority that nothing is further from the truth ' but I digress.
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The Article 8 Opt In
The Article 8 opt-in election adds an additional layer of complexity to the already labyrinthine rules governing perfection of security interests under the UCC. A lender that is unaware of the nuances created by the opt in (may find its security interest vulnerable to being primed by another party that has taken steps to perfect in a superior manner under the circumstances.
Major Differences In UK, U.S. Copyright Laws
This article highlights how copyright law in the United Kingdom differs from U.S. copyright law, and points out differences that may be crucial to entertainment and media businesses familiar with U.S law that are interested in operating in the United Kingdom or under UK law. The article also briefly addresses contrasts in UK and U.S. trademark law.
Warehouse Liability: Know Before You Stow!
As consumers continue to shift purchasing and consumption habits in the aftermath of the pandemic, manufacturers are increasingly reliant on third-party logistics and warehousing to ensure their products timely reach the market.
Legal Possession: What Does It Mean?
Possession of real property is a matter of physical fact. Having the right or legal entitlement to possession is not "possession," possession is "the fact of having or holding property in one's power." That power means having physical dominion and control over the property.
Strategy vs. Tactics: Two Sides of a Difficult Coin
With each successive large-scale cyber attack, it is slowly becoming clear that ransomware attacks are targeting the critical infrastructure of the most powerful country on the planet. Understanding the strategy, and tactics of our opponents, as well as the strategy and the tactics we implement as a response are vital to victory.