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Voice of the Client: Client Interviews: Lessons Learned
A meaningful client interview invariably produces valuable insights into the relationship between the client and its outside counsel, as well as opportunities to expand the scope of work. An interview provides opportunities for a firm to assess areas in which it can improve its service, as well as tactics to pursue additional work. Executed properly, an effective interview is an outstanding approach to strengthening a firm's relationship with a particular client.
Firms seeking to maximize the utility of client interviews, however, will aggregate the results of interviews and review them periodically ' say, at the end of a calendar year. By analyzing trends and recurring themes from interviews, firms learn bigger lessons about improving their overall client service. The lessons tend to fall into three categories: curing client myopia, deepening relationships, and demonstrating value.
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Bankruptcy Sales: Finding a Diamond In the Rough
There is no efficient market for the sale of bankruptcy assets. Inefficient markets yield a transactional drag, potentially dampening the ability of debtors and trustees to maximize value for creditors. This article identifies ways in which investors may more easily discover bankruptcy asset sales.
Law Firms are Reducing Redundant Real Estate by Bringing Support Services Back to the Office
A trend analysis of the benefits and challenges of bringing back administrative, word processing and billing services to law offices.
Bit Parts
Summary Judgment Denied Defendant in Declaratory Action by Producer of To Kill a Mockingbird Broadway Play Seeking Amateur Theatrical Rights
Risks of “Baseball Arbitration” in Resolving Real Estate Disputes
“Baseball arbitration” refers to the process used in Major League Baseball in which if an eligible player's representative and the club ownership cannot reach a compensation agreement through negotiation, each party enters a final submission and during a formal hearing each side — player and management — presents its case and then the designated panel of arbitrators chooses one of the salary bids with no other result being allowed. This method has become increasingly popular even beyond the sport of baseball.
One Overlooked Element of Executive Safety: Data Privacy
Executives have access to some of the company's most sensitive information, and they're increasingly being targeted by hackers looking to steal company secrets or to perpetrate cybercrimes.