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In-House Survey Suggests Best Practices for Vendors

By Ari Kaplan
June 02, 2014

In November 2013, I surveyed 26 predominantly administrative professionals throughout Fortune/Global 500 law departments. In addition to questions related to pricing predictions for hosting, review, processing, the future of predictive coding, the trend towards growing in-house teams and the expansion of managed services, I asked for their impressions of certain leading vendors in the market.

The diverse commentary they offered seems to reflect a compelling disparity in how different providers are communicating with their prospects and the legacy they are leaving with clients. In an effort give suggestions that help technology companies and service providers navigate a complex landscape increasingly impacted by influential peer reviews, I have compared a few consistent remarks below.

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