Law.com Subscribers SAVE 30%

Call 855-808-4530 or email [email protected] to receive your discount on a new subscription.

In-House Survey Suggests Best Practices for Vendors

By Ari Kaplan
June 02, 2014

In November 2013, I surveyed 26 predominantly administrative professionals throughout Fortune/Global 500 law departments. In addition to questions related to pricing predictions for hosting, review, processing, the future of predictive coding, the trend towards growing in-house teams and the expansion of managed services, I asked for their impressions of certain leading vendors in the market.

The diverse commentary they offered seems to reflect a compelling disparity in how different providers are communicating with their prospects and the legacy they are leaving with clients. In an effort give suggestions that help technology companies and service providers navigate a complex landscape increasingly impacted by influential peer reviews, I have compared a few consistent remarks below.

Read These Next
New York's Latest Cybersecurity Commitment Image

On Aug. 9, 2023, Gov. Kathy Hochul introduced New York's inaugural comprehensive cybersecurity strategy. In sum, the plan aims to update government networks, bolster county-level digital defenses, and regulate critical infrastructure.

Law Firms are Reducing Redundant Real Estate by Bringing Support Services Back to the Office Image

A trend analysis of the benefits and challenges of bringing back administrative, word processing and billing services to law offices.

Bit Parts Image

Summary Judgment Denied Defendant in Declaratory Action by Producer of To Kill a Mockingbird Broadway Play Seeking Amateur Theatrical Rights

Risks of “Baseball Arbitration” in Resolving Real Estate Disputes Image

“Baseball arbitration” refers to the process used in Major League Baseball in which if an eligible player's representative and the club ownership cannot reach a compensation agreement through negotiation, each party enters a final submission and during a formal hearing each side — player and management — presents its case and then the designated panel of arbitrators chooses one of the salary bids with no other result being allowed. This method has become increasingly popular even beyond the sport of baseball.

The Bankruptcy Hotline Image

Recent cases of importance to your practice.