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Changing the Law Firm Business Model

By William C. Cobb

For years, ever since we published our first book on Alternative Billing in 1989, this author has been talking about the changes needed in the law firm business model. Most law firms are almost 60 years behind their clients!

For 60 years, the commercial world has been reinventing itself to become more customer-responsive and competitive by mapping the decision and production processes they use to deliver products and services. Industry has been using experts like Edward Deming and more recent authors like those listed below as its guide. I have incorporated many of their ideas into the experience I bring to the process as a consultant to professional firms for many years.

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