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Creating a Competitive Situation

By Rob Mattern

When it comes to the business processes that legal organizations should be improving immediately for long-term success, back-office support and the recovery of those costs tops the list. With the pressure on rates and cost recovery not abating, it is critical that firms develop a strategic plan to decrease and control their support costs and recover them in a fair and transparent manner. This will help firms maintain competitive rates as well as operate more efficiently and profitably.

On the cost recovery front, the firm should develop a firm-wide plan to capture and recover costs that reflect how firms currently practice law. Study after study show that clients will reimburse for legitimate transparent costs associated with the respective matters.

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