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Outsourcing Is No Longer a Four Letter Word

By Rob Mattern

With 70% of law firms outsourcing a portion of their back office and 45% considering outsourcing some middle office functions, it is clear that outsourcing is on the rise in law firms. This is because, when executed correctly, it can be an excellent management tool to increase service levels, broaden talent and manage costs.

There are still some firms that are reluctant to embrace the financial and operational benefits of outsourcing; these firms may have anecdotal evidence of an outsourcing engagement gone wrong or executed incorrectly. These anecdotes should not be dismissed and every firm considering outsourcing needs to carefully weigh the needs of their firm culture against the demands of a rapidly changing marketplace. However, when outsourcing situations are structured properly ' attuned to your firm's needs with the “right” vendor ' it creates a win-win-win situation for the firm, the vendor and most importantly, the employees.

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