A summer ago, I wrote a piece titled “What Lawyers Can Learn from Uber.” The article got some nice play, but like so much of what happens online today, the Internet and I quickly forgot about it.
What Lawyers Can Learn from Uber, Redux
Lawyers need to know what the client wants and how to get them there before the process starts. Just like a driver who doesn't know exactly where he's taking his riders, a lawyer who isn't totally sure what a client wants — let alone how to get them there efficiently and effectively — is likely to end up with a client who is disgruntled.

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