When I was asked to write about “the voice of the client,” I was hesitant to accept the assignment — not because it is not an important subject, but because the voice of the client is still largely silent.
<b><I>Voice of the Client</I></b>: Why Put Clients on Mute?
According to the author: "Having conducted hundreds of in-person client feedback interviews, I can say without reservation that clients would welcome — and prefer — a call or meeting focused on what the firm is doing well, what it could be doing better, and how the firm can provide more value."

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