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We constantly hear from clients that they want us to know their business and anticipate their needs, to help them to see around corners. We hear about the ongoing cost pressures clients face, which force in-house counsel to do more with less, and the pressures on outside counsel to provide greater efficiencies and cost predictability. We also hear that clients hate to be cross-sold. However, this does not mean that clients are not interested to be introduced to new colleagues who can provide insight. Rather, cross selling must be thoughtful and tailored to clients’ needs — a concept many of you will recognize from Heidi Gardner’s work and the success to be gained from Smart Collaboration strategies.
By Joel A. Rose
Due to a law firm’s team-oriented approach to business development and client service efforts, it is not always clear who should logically and most efficiently serve as the billing partner for a client or a particular client matter. A person should only be a billing partner if he or she is or will be performing the functions outline herein.
By Arnold Keiser
Almost anyone willing to develop the qualities necessary can become a rainmaker.
By Marcie Borgal Shunk
A new crop of leaders is gearing up to take the helm. Like their brethren before them, they have little in the way of formal experience or training for the roles they are about to inherit.
By Dan Packel
The World’s Largest Firms Turned In a Second Straight Year of Robust Revenue Gains Amid Near-Universal Progress
Mergers, rapid growth among Chinese law firms, and a healthy American market coalesced to turn 2018 into a spectacular year for the world’s largest law firms.