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Legal Tech: Embracing Diversity in the E-Discovery New Normal

By Dionysia Johnson-Massie and Kimberly J. Duplechain
July 01, 2020

The novel coronavirus (COVID-19) sent shockwaves throughout the world and affected every industry. While we continue learning about various aspects of the virus and grappling with the resulting "new normal," the ediscovery industry has an opportunity to strengthen its diversity and inclusion objectives and ensure they remain a strategic business priority.

Recent business disruptions underscore that law firms, legal departments and ediscovery service providers need top-performing talent in order to recover — and successfully move beyond —current circumstances into a future ripe with unimaginable possibilities. Is your team ready for that future? Making quality staffing decisions now is vital to supporting your organization's goals of creating new, or refining existing, products and services to appeal to a larger group of customers.

Let's face it, every organization needs to make itself more appealing to clients, customers, and communities in order to expand business opportunities and to do so rapidly when the opportunity to safely re-open emerges. A critical component of any post-pandemic business strategy is attracting and retaining diverse talent possessing the skills necessary to expand market share. Talent able to connect meaningfully and respectfully with customers' cultures, values, and other diversity dimensions will drive business successes and should remain a top priority.

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