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Much has been written about the impact of the pandemic on law firms and law firm culture. What others are calling the “Great Resignation” amounts to an upheaval in the legal talent market. Partners and associates are making career path and employer changes at an unprecedented pace making talent retention a critical priority. Junior associates still need the apprenticeship-type training and mentoring senior lawyers took for granted, and yet it seems inevitable that hybrid work will remain a long-term reality making it challenging to meet that critical need. In short, the pandemic has brought into focus the need for law firms and law firm leaders to be strategic about fostering the connections, engagement, learning and innovation that will allow them to both attract and retain top talent.
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The Great Unbundling: Do Law Firms Need to Re-think Outsourcing Strategies?
By Anthony Davies
Service “‘bundling” provides economies of scale, lower overheads, a single point of contact and a single invoice at the end of each month. However, the bundling of services to create a single multi-service provider may now be hurting firms who are increasingly looking for specialization, especially with regards to onsite workplace experience services.
What’s the Difference Between a ‘Customer’ and a ‘Client’?
By Jaimie B. Field
a customer is someone who buys something from you once, while a client is someone who keeps coming back to you over and over again. And that subtle difference is what makes a lawyer just a lawyer and one who becomes a rainmaker.
Are Large Firm Rates Pushing Clients to Seek Other Alternatives?
By Andrew Maloney
Firms have been especially deliberate during the pandemic to increase the number of touch points they have with existing business, deepening ties with their roster of current clients by referring matters across practices and rewarding partners for that kind of origination. But with marketing spend surging and clients increasingly willing to move work around, Big Law firms’ incumbent advantage could begin to wane.
Top Law Firms Look to Invest Profits In Future Success
By Dan Packel
There’s no doubt that much of the legal industry’s profit gains are simply the result of surging demand. But smart firms were also able to harness booming demand to push through rate increases, owing to clients who were desperate to see their deals go through. There’s no doubt that the firms taking advantage of this confluence are in an enviable position. That doesn’t mean they are sitting on their laurels.
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