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The idea of "Future Shock "— that an accelerated pace of change causes social and psychological disruptions — dates from Alvin Toffler's 1970 book of the same name. As it copes with the mutable nature of cyber risks, the Insurance industry is experiencing such a shock. Insurers who write cyber liability policies are well-equipped to manage such claims, but what about carriers and adjusters who face such claims under more traditional policies — also known as "Silent Cyber?" This article aims to help non-cyber risk adjusters who may have to oversee such a claim.
Recent court decisions show how a cyber claim can arise under a traditional policy:
As the cases above show, cyber claims can have huge stakes. This has caused insurers to try to clarify when such losses are covered. They have tried to exclude cyber liability from traditional policies for more than a decade, seeking to push coverage for such claims towards cyber-insurance policies. But this is where the Future Shock comes; insurers cannot write new policy language as quickly as hackers change their tactics. Freeman Mathis & Gary partner Jonathan Schwartz pointed this out in a recent interview with Law 360: While insurers are "writing a policy and accepting premium based on the risk that they're assuming," the criminals' changing tactics force courts to apply policies that may not be tailored to the new circumstances. This is how adjusters who handle claims under traditional policies may find themselves adjusting what seems like a cyber loss.
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