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Meeting Client Expectations

The New Reality, for which law firms are scrambling to equip themselves, is that law firms no longer define their own service levels. Now it’s the clients, and they have clear expectation parameters.

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Editor’s Note: This is the first in a series of articles derived from lessons in Lean Adviser, the program designed to address the demands of general counsel on outside counsel, based on conversations ALM has with readers and leaders in law firms.

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