What We Should Have Learned from COVID: Communicate

First COVID Lesson: Leaders should communicate regularly to their firms in a more personal way, let their personality shine through, show some vulnerability and maybe reveal that they own a dog.

8 minute read May 01, 2024 at 12:11 AM

Mark Santiago

What We Should Have Learned from COVID: Communicate

In mid-March of 2020, the world seemed to come apart. COVID restrictions were announced and implemented worldwide. Within days, most of the law firms in the United States (and the rest of the world) closed their offices and switched to remote work.

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