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Law Firms are Reducing Redundant Real Estate by Bringing Support Services Back to the Office

By Tim Haught
June 01, 2024

A trend analysis of the benefits and challenges of bringing back administrative, word processing and billing services to law offices.

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Introduction

The legal industry transformation continues in response to new ways of working, real estate priorities and talent pressures. The COVID-19 pandemic disrupted the industry in many ways, pushing law firms to rapidly adopt remote work solutions, digital transformation and cost cutting measures. While some adjustments proved effective, most industry leaders are prioritizing higher office attendance as a measure for future success.

According to a report by CBRE, most firms report office utilization exceeding 50% with in office policies requiring attendance 3+ days per week. However, firm leaders would like to see higher attendance going forward. To achieve the desired result, firms are reevaluating their operation strategies. Executives are eager to align the benefits of in-office work with workplace experience. This includes maximizing space and revitalizing operations by bringing administrative, word processing, and billing services back onsite.

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