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5 Reasons Law Firms Keep Undervaluing Their Administrative Backbone and How to Fix It
The Innovation Gap
Let’s be honest: we all love shiny new tech, and law firms are no different. I’ve watched many firms pour millions into automation, AI-driven drafting tools, and workflow platforms, sometimes faster than they’ve rethought the processes those tools are supposed to improve. The result? Impressive demos, but mixed results once the dust settles.
More often than not, what’s missing isn’t more technology, it’s administrative strategy. That’s the discipline of managing people, process, and technology as a single ecosystem. Most managing partners and CAOs know how to buy software. The challenge is investing in the governance, documentation, and accountability that actually make those systems work.
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