Cybersecurity

  • The Legal Help Desk: Shifting Toward User Sentiment as the Primary Health Factor

    Traditional metrics that once defined the effectiveness of help desk operations within law firms are undergoing a profound transformation. The new era places user sentiment and new delivery models at the forefront of service as a quicker "get back to work" mentality coupled with a technology-savvy generational shift. As a result, the gauges we use to measure customer satisfaction have changed and are shaping the overall future success of the legal tech support ecosystem.

    July 01, 2024Andrew Dober

  • The Perfect Storm: Why Contract Hiring Will Eclipse Direct Hiring In Privacy and Tech In 2024

    Part Two of a Two Part Article Part 1 of this article looked at how remote flexibility is driving job seekers, that most privacy programs will use contractors by 2026, the speed of hire, the real cost of DIY staffing and whether posting jobs online really works. Part 2 looks at what's next for CPOs, AI jobs in privacy, where the new jobs will come from, whose salaries are spiking and some guidance for the latter half of 2024.

    July 01, 2024Jared Coseglia

  • Six Reasons e-Discovery Benefits from AI

    Recent media coverage makes it clear that the time for law firms to embrace the disruption of AI is now. If you wait, from the looks of it, you risk losing business, and perhaps credibility.

    July 01, 2024Khaled Jebbari

  • New Blockchain Domain Developments for Brand Owners

    This article explores the issues associated with trademark protection in blockchain domain names and examines new steps and policies that blockchain domain registrars should implement to safeguard brand owners.

    July 01, 2024John McElwaine

  • User Privacy Issues In AI Applications

    Without specific legal guardrails, the use of AI tools must be approached with caution, especially with regard to privacy. This article addresses some of the issues that users and companies using AI applications should be considering in addressing the privacy of users and their transactions.

    July 01, 2024Peter Brown

  • Pennsylvania Bar Issues Opinion On Ethical Use of AI

    Formal Opinion No. 2024-200 stands as the most detailed opinion issued by any Bar association to date, aiming to heighten ethical awareness and offer advice on addressing these issues. While aimed at Pennsylvania-licensed attorneys, the guidance is applicable to all lawyers everywhere.

    July 01, 2024Daniel J. Siegel

  • LJN Quarterly Update: 2024 Q1

    Highlights some of the in-depth analysis and insights from lawyers and other practice area experts from the nine LJN Newsletters titles over the first quarter of 2024.

    June 05, 2024LJN Editorial Staff

  • Are You For Real? Dealing with the Proliferation of Deepfakes

    Notwithstanding the significant threats facing companies as a result of deepfake technology, there are several things companies can do to protect themselves and their employees from becoming the victim of a deepfake scam.

    June 01, 2024Matt White

  • A Playbook for CRM Adoption

    Here's the playbook for disruption: Take attorneys out of the equation. Stop building CRM that succeeds or fails on their shoulders. We need to shift the focus and, instead, build the technology from the ground up for the professionals who actually use it: marketing and business development.

    June 01, 2024Kiara Hughes