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Increasing Client Requirements: Securing Law Firms for the 21st Century Image

Increasing Client Requirements: Securing Law Firms for the 21st Century

Debra Gray

Gone are the days of "basic security." What used to be optional is now standard: two factor authentication, complex passwords, clean desk policies, data encryption at rest and in transit, mobile device management and up-to-the-minute patching. Clients expect these items to already be in place and are further expanding their expectations.

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Producing Breakthroughs in Client Development Image

Producing Breakthroughs in Client Development

Arnold Keiser

It is easy to understand why many lawyers feel that only certain special individuals are blessed with the qualities necessary to be rainmakers. But almost anyone willing to develop the qualities necessary can become a rainmaker.

Features

When Being a Star Rainmaker is Not Enough: Why EQ Leads to Even Better Business Results Image

When Being a Star Rainmaker is Not Enough: Why EQ Leads to Even Better Business Results

Marla Grant & Yuliya LaRoe

Why EQ Leads to Even Better Business Results It is not uncommon for law firms to face negative business outcomes caused by the behavior of a star rainmaker who is unaware of the impact that they have on others. And that's what emotional intelligence (EQ) is about and why it's so important to lead to better business results. What can law firms do to help their star partners increase their emotional intelligence to avoid potentially disastrous business outcomes for themselves and their firms?

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Maximize the Impact of Firm Sponsorships with Social Media Image

Maximize the Impact of Firm Sponsorships with Social Media

Spencer X Smith

Pro bono work on an individual level is often not publicized, but the work you do in the community as a firm should be. Here's how to ensure both you and the charities, nonprofits, etc. you're supporting gain the maximum amount of exposure and awareness for their causes.

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15 Free Things to Do for Clients That Will Make Them Love You More Image

15 Free Things to Do for Clients That Will Make Them Love You More

Stacy West Clark

There is a huge bonus to doing free things for clients at their place of business: You can bring as many lawyers from your firm with you as you like.

Features

When Being a Star Rainmaker Is Not Enough Image

When Being a Star Rainmaker Is Not Enough

Marla Grant & Yuliya LaRoe

Why EQ Leads to Even Better Business Results It is not uncommon for law firms to face negative business outcomes caused by the behavior of a star rainmaker who is unaware of the impact that they have on others. And that's what emotional intelligence (EQ) is about and why it's so important to lead to better business results. What can law firms do to help their star partners increase their emotional intelligence to avoid potentially disastrous business outcomes for themselves and their firms?

Features

Delaware Supreme Court Theater Ruling Addresses Party's Deposition Demeanor Image

Delaware Supreme Court Theater Ruling Addresses Party's Deposition Demeanor

Jenna Greene

There are difficult depositions. Unproductive depositions. Ones where people cry or are rude or angry. And then, as the Delaware Supreme Court noted, there's Carole Shorenstein Hays. The 70-year-old Tony award-winning theater producer's behavior during her deposition prompted the Delaware Supreme Court to issue a 20-page addendum blasting her.

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Voice of the Client: 9 Ways You Could Be Hindering New Business Efforts Image

Voice of the Client: 9 Ways You Could Be Hindering New Business Efforts

Mike Mellor

Nine ways you may be hindering your efforts to win new legal business, and a few ideas on how subtle improvements can maximize both success and overall win rates for firms and attorneys.

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9 Ways You Could Be Hindering New Business Efforts Image

9 Ways You Could Be Hindering New Business Efforts

Mike Mellor

Nine ways you may be hindering your efforts to win new legal business, and a few ideas on how subtle improvements can maximize both success and overall win rates for firms and attorneys.

Features

Sales Speak: Relationship Building: Systemizing Prospect Engagement Image

Sales Speak: Relationship Building: Systemizing Prospect Engagement

Jennifer Bettencourt

Building rapport with prospective or existing clients and referral sources requires intentional ongoing communication and patience. When relationships fail to progress, it is most often due to a lack of follow-up.

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