Law Firm Client Relationships

  • Finally Finishing Unfinished Business?

    How the Recent Heller Ehrman Case Impacts Lawyer Mobility and Clients Choice of Counsel

    The law of unfinished business, as applied to cases billed on an hourly basis, has been the subject of much commentary and case law. In Heller Ehrman, the high California court, like the New York Court of Appeals, found that a dissolved law firm did not have a property interest in hourly matters for work performed after dissolution. The case is worth exploring as it impacts, among other things, lawyer mobility and clients choice of counsel.

    April 01, 2018Arthur J. Ciampi

  • Showcasing Attorney Expertise: Guidance for Law Firms

    Many attorneys already share intellectual capital by writing articles or delivering presentations with the hope of attracting additional business. However, most individuals, and even firms, have not developed a cohesive plan to ensure maximum exposure.

    March 01, 2018Cindy Sharp

  • Professional Development: Adding Value with a Client Visit Initiative

    The increasing competition in the legal industry highlights the importance of differentiation and adding value beyond the work product. Face-to-face interactions with clients are a critical component in differentiation because they provide the opportunity to understand better the nuances of clients' businesses, develop deeper relationships, and drive productive collaboration.

    March 01, 2018Brook W. Redmond and Ali C. Ferro

  • Marketing Tech: Finding a Few More Minutes for Marketing and Business Development

    Years ago, when trying to improve some of my snacking habits, I stopped buying cookies, candy and savory chips. Magically (and perhaps obviously), I quickly found that I ate less junk food. In effort to find a few more minutes a day for marketing, I recently applied this same basic, but effective, technique to my time management and the results have been just as immediate.

    March 01, 2018Ari Kaplan

  • Media & Communication: How to 'Get Your Name Out There'

    Anyone who has so much as dabbled in marketing or consulted a PR firm has been told they “need to get their name out there.” But it's not that simple. It's not just getting your name out there that will reap results — it's getting your name out there in the right places.

    February 01, 2018Nicholas Gaffney

  • Voice of the Client: What Does 'Different' Mean?

    As firms turn their focus to revenue generation, some of the more progressive firms look to their clients to help them create their strategic priorities. In some cases, they even ask their clients to be involved in the planning process.

    December 01, 2017Bruce Alltop

  • The Administrative Services Hat Trick

    At the ALA annual conference in Denver, I was speaking on how law firms could provide better administrative support for their attorneys and how alternative strategies were being deployed by some law firms to achieve those goals. After my session, the discussion continued with a group of participants and the hat trick metaphor was born.

    November 02, 2017J. Mark Santiago

  • Voice of the Client: Ask, Listen, Act, Learn, Repeat

    The idea that law firms should seek client feedback is hardly an innovative concept. So why does anecdotal evidence, as well as industry research, continue to show that many firms are not actively and routinely engaged in capturing this meaningful information?

    October 02, 2017David McCann

  • Diversity As a Differentiator in the Legal Profession

    One aspect of law firms that is becoming increasingly of interest to clients — and an area that might offer opportunities for differentiation — is law firm commitment to increasing and sustaining diversity.

    September 02, 2017John J. Buchanan