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Client Speak: Client Feedback Image

Client Speak: Client Feedback

Donald E. Aronson

So what's the deliverable once you finally convince Firm Management and the designated Lead Partners to buy into a Client Feedback program focused ' at least initially ' on its Tier 1 or key clients?

Features

Hiring a Web Site Developer: Top 10 Tips Image

Hiring a Web Site Developer: Top 10 Tips

Nancy Roberts Linder

Whether your firm is redesigning its existing Web site or creating its first site, hiring a developer can be an expensive and time-consuming undertaking. To make your redesign/development experience rewarding and to avoid misunderstandings, outline the scope of your project before obtaining proposals from Web site design firms.

Features

Conducting an Effective and Preventative Compensation Review Image

Conducting an Effective and Preventative Compensation Review

Patricia Anderson Pryor

With the passage of the Lilly Ledbetter Fair Pay Act, the EEOC's and OFCCP's increased focus on compensation discrimination, and the government's increased budget for these agencies, compensation decisions are destined to come under increased scrutiny from employees, their attorneys and the government.

Features

The Changing Role of the General Counsel Image

The Changing Role of the General Counsel

Bryan Hughes

One of the major changes of the recession is how the boundaries of the client-lawyer relationship has been redrawn ' the power now firmly lies with the client as the status of general counsel within their own organization continues to grow.

Features

Movers & Shakers Image

Movers & Shakers

ALM Staff & Law Journal Newsletters

Who's going where; who's doing what.

What Works and What Doesn't in Legal Advertising Image

What Works and What Doesn't in Legal Advertising

Bruce W. Marcus

In advertising, it's amazing what works and what doesn't work. It isn't always what you think it is.

Features

Defining Project Management for e-Discovery Success Image

Defining Project Management for e-Discovery Success

Christopher Wilen

The practice of project management in e-discovery has traditionally been loosely defined, with significant variation in the application of the fundamentals and the people performing these services. In some cases, the individual taking a project management role on a case is an attorney or paralegal, while in others it's the e-discovery services provider's account manager. Some project managers come from IT or document management roles. Within any given case, multiple "project managers" may work together, each applying their own set of practices and procedures.

Features

Balancing People and Processes with Technology in e-Discovery Image

Balancing People and Processes with Technology in e-Discovery

Dean Gonsowski

In many instances and in many sectors, technology is looked to as the savior, since it's easy to simply focus on the "bright, shiny object" that will quickly and painlessly fix the problem at hand. The same is true in the legal industry when it comes to litigation and e-discovery. Unfortunately, technology is only part of the equation, unable to deliver the promised value without the inclusion of the equally important pillars of people and processes. While many recognize this as a truism, they nevertheless forget (or underemphasize) the importance of the other factors ' much to their detriment.

Features

What It Takes to Succeed in Online Marketing Image

What It Takes to Succeed in Online Marketing

Debra Regan

How difficult is it for these potential clients to find a particular firm online and, once they do, are they motivated enough by what they find to take the next step and contact that firm? Some lawyers embrace online marketing and do it well, while others make mistakes that cost them clients, money and time.

Features

Five Steps to Managing Social Media Risks Image

Five Steps to Managing Social Media Risks

Douglas J. Wood

On the one hand, companies want to capture the attention of potential customers roaming the social media space. On the other hand, conversations in the blogosphere are largely uncontrollable, and raise myriad risks. Social media can cause serious losses if not handled correctly.

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