This two-part series explores how law firms can build a smarter, more strategic client organization. Part One focuses on defining clients through two complementary lenses: Target Client Profiles and Client Segmentation.
April 30, 2026Maggie Miller
For anyone in legal operations, the gap between the value of a service and the sustainability of its commercial model should be immediately recognizable. No one disputes the importance of legal expertise. What is under challenge is a billing structure that prices those services by the hour of human effort required to deliver them.
April 30, 2026Ken CallanderA sampling of daily headlines is apparently driven by law firms eager to attract lateral partners, to recruit young lawyers, and to please current partners. One wag also recently described this public bragging as a “sedative” to quiet troublesome partners. Does the profession want or even need this kind of publicity? The answer should be no.
April 30, 2026Michael L. CookLaw firms often approach executive staff hiring with a fraction of that rigor they spend on recruiting partners and laterals. The result is a category of mistake that is expensive, slow to surface, and entirely preventable.
March 31, 2026Jonathan FriedmanEffective meetings are not incidental to law practice, they are integral to it. Structured meetings produce clear decisions, defined accountability, efficient client service, and alignment with professional responsibility.
March 31, 2026Sharon Meit AbrahamsThe modern attorney–client relationship contains an implicit clause: one that demands trust, relationship intelligence and intentional engagement. Neglect it, and even exceptional legal work may not be enough to retain the “forever client.”
March 31, 2026Dr. Nakia HallArtificial intelligence is everywhere in 2026. The promise is real, but who is tracking how your AI agreements are reshaping enterprise risk? And how has that risk changed with the increase in agreements and obligations related to these AI tools? Enter the AI playbook.
March 31, 2026Cynthia Cole and Anna von SpakovskyIdentifying the risk that deepfakes pose to your organization, providing your employees with tools to identify, respond, and mitigate a deepfake fraud scheme, and considering implementing detection and behavior monitoring tools will help prevent your organization from being victimized.
March 31, 2026Linn Foster FreedmanThe gap between advice and ownership is rarely visible on a résumé. It becomes clear only when decisions carry weight and personal consequences linger. Pedigree may open the door. But in complex organizations like law firms, leadership credibility is ultimately determined by the ability to execute once inside.
March 31, 2026Jennifer JohnsonThe firms leading right now chose to ask what would become possible if they managed the entire revenue lifecycle — from invoice generation to cash receipt — in one place, and what AI could actually accomplish with complete data instead of partial feeds. That is the Power of One.
March 01, 2026Milan Bobde
