A Focus on Customer Service: Legal Hold Management at Family Dollar
We needed a "one-stop" communication link with custodians, with automated audit trails. We also wanted to move away from the practice of regularly using outside counsel to handle the creation of custom legal hold notices for our litigation portfolio. We knew it was time to rethink our legal hold process.
Gaining Competitive Edge and ROI with Redact-It's Electronic Redaction Tool
Although some lawyers have resisted the digital revolution, this is no longer an option. e-Filing is now mandatory in the federal courts, and state courts will soon follow this trend. Unless a firm wants to outsource this function (e-filing), high-speed scanning technology is a must, since substantially every e-filed document must be in PDF format. Fortunately, the cost of this technology is now reasonable, and PPM scan rates have dramatically improved.
X Marks the Spot: Lessons Learned From the Data Map Process
Creating the right data map with the right information takes time, patience, perseverance and pull. A data map that is hastily put together and is missing information will only provide cursory support to counsel, and instead may end up providing fodder to opposing counsel. Some have even said that is better to not have a data map, claim ignorance and hope for leniency than to state that you have a data map and produce an incomplete, half-baked and inadequate one and anger the judge.
Actionable Trademark Infringement
The U.S. Court of Appeals for the Second Circuit has held that the sale of products lacking a unique serial number applied by a brand owner for anticounterfeiting and quality control purposes constitutes trademark infringement under federal law. This is so even if the removal of the code does not cause physical damage to an otherwise genuine product and consumers are not aware that the code has been removed.
In the Marketplace
Highlights of the latest equipment leasing news from around the country.
Performing a Litigation Audit on Your Lease Agreements
This article discusses the applicable general principles and drafting considerations for some of the most frequently litigated boilerplate provisions: choice-of-law, forum selection, venue, jury trial waiver and attorney's fees.
Invest in Next Gen X Leaders Now!
Many smart companies and professional firms are betting that training and coaching the next generation in leadership skills will help them through the recovery period and give them an edge when competitors start building again. Now is the time to focus on generational leadership development.
Client Speak: Quality Work v. Quality Service
Many marketing professionals with whom the author has spoken have no doubt that quality work, while clearly essential, will not cause a firm to stand out from the competition ' but that quality service will. Is this still true?
