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Design Thinking is a process that can unlock creative, client-based solutions. It is used in technology, product design, manufacturing, government and social enterprises. It employs the designer’s sensibility and methods to match people’s needs with what is feasible so as to develop a product or service that creates customer value and market opportunity (Tim Brown, Design Thinking, Harvard Business Review, June 2008). In a legal setting, it can be used by the lawyer to match his or her client’s needs to what is legally and practically achievable in order to create a successful business or problem-solving strategy. There are a few different models. The one shown on the right has been developed by the Stanford Design School.
By Scott Flaherty, Chris Johnson, Meghan Tribe, Roy Strom, Miriam Rozen and Lizzy McLellan
With the new year upon us, law firms have just been through the typical year-end crush of collections, budgeting, compensation decisions and more. The authors recently took a look at 2017's hottest trends, and explored what we could expect from them in 2018.
By Sharon Meit Abrahams
Before starting a training program, conduct a needs assessment when performance is inappropriate or inadequate. This means when one or more attorneys or staff are not doing what they should be doing, or they are doing something they should not be doing. Here's how to proceed.
By Vivian Hood
Although the current news cycle is a barrage of negative situations, the silver lining is that they offer law firms a wealth of teachable moments about the importance of preparing for and responding to a crisis situation.
By Michael P. Maslankammaslanka@fordharrison.com
A Different Perspective
Here are five ideas that lawyers can learn from the military. They just might work for you and your firm.