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WHY BAD THINGS SOMETIMES HAPPEN TO GOOD MARKETERS <i>And What To Do About It</i>

By Bruce W. Marcus

It happens sometimes. A clever ad falls flat. A marketing program that would get an 'A' in most MBA programs produces yawns for a law firm. A direct mail letter to a well-thought out target audience lands with the thud of huge silence. Why?

Because the differences between marketing a product and marketing a professional service are wide and profound. Because professionals rarely understand that unlike other areas of marketing, law firm marketing requires that lawyers themselves actively participate in the process. In product and other forms of service marketing, the people who make the product are generally isolated from the marketing process ' but lawyers must be deeply involved in it.

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