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WHY BAD THINGS SOMETIMES HAPPEN TO GOOD MARKETERS <i>And What To Do About It</i>

By Bruce W. Marcus
April 30, 2010

It happens sometimes. A clever ad falls flat. A marketing program that would get an 'A' in most MBA programs produces yawns for a law firm. A direct mail letter to a well-thought out target audience lands with the thud of huge silence. Why?

Because the differences between marketing a product and marketing a professional service are wide and profound. Because professionals rarely understand that unlike other areas of marketing, law firm marketing requires that lawyers themselves actively participate in the process. In product and other forms of service marketing, the people who make the product are generally isolated from the marketing process ' but lawyers must be deeply involved in it.

This doesn't mean that the professionals must be qualified marketers ' it takes more than understanding the mechanics, it takes experience and practice and knowing what works and what doesn't. But with a little effort, and with the help of a professional marketer who understands professional services, lawyers can become sufficiently comfortable with the mechanics and strategy to be helpful to the marketing program. Professional services marketing demands that the professionals must supply the grist for the marketing mill. It requires, as well, an understanding of the differences between marketing a product and marketing a professional service.

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