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Taking on the Costs of Legal Research

By Nina Cunningham, Ph.D.

For more than a decade now, technology managers in law firms have had a pivotal role in all aspects of law firm operations. They are involved in accounting and complex litigation support, desktop management, online information delivery, case filing and database development. In each arena, managed resources are unique. Resources are either created and owned by the firm or purchased or leased through a vendor. Whether it is software or hardware, access to research or purchase of content, most avenues of acquisition include contract management. And so it is left to the skillful devices of IT leadership to understand the resources and their advantages as well as the convoluted terms of many contracts. How can technology managers learn the ropes without the time and missteps that experience alone might teach?

There has been a strong move among law firms in the last 10 years to use consultants to negotiate the cost of online legal research contracts. As a pioneer in this field, I have watched the number of negotiators grow since the recession. The vendors have tried to fight back. For most consultants, the emphasis has been on the total cost of the contracts. But each firm and each contract is unique. The best approach to saving money is to become familiar with the details and then establish new goals.

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