Law.com Subscribers SAVE 30%
Call 855-808-4530 or email [email protected] to receive your discount on a new subscription.
Why Clients Fire Firms
In most legal markets, but especially the current one, law firms want to keep their clients. It's an obvious goal and one that, for the most part, they reach. But not always. The separations can be painful, costly on the margins, and, if the firm is paying attention, instructive. So why are firms losing important, blue-chip clients? Let us count the ways:
- “They were doing a bad job: no results and a lot of invoices.”
- “Poor service. Lots of delay. When challenged, they were completely up front and just said [they] don't have enough resources, which is pretty astonishing for an international law firm.”
- “It has to do with quality and price. We paid thirty or forty thousand euros, more or less for nothing. So, they had to go.”
- “The main client relationship [partner] left the firm. I find that often when partners leave, those firms neglect to contact clients to say we still want your business and we have signed a new relationship manager. They tend not to correspond with you. Yet the partner who leaves always contacts you from the new firm.”
- “There was a severe lack of relationship between what the bills were and what the value delivered was.”
The Survey
The quotes come from a new report by Acritas, the UK-based market research firm. They are verbatim responses from aggrieved in-house lawyers who were explaining why they stopped using a law firm. Working from a call center in Newcastle, Acritas interviews a couple thousand general counsel in about 45 countries each year on their experiences with the law firms they've hired. From this research they compile a ranking of law firm brands and ask a variety of questions about the attitudes and practices of clients and their legal service providers. This year they asked about firing firms.
This premium content is locked for Entertainment Law & Finance subscribers only
ENJOY UNLIMITED ACCESS TO THE SINGLE SOURCE OF OBJECTIVE LEGAL ANALYSIS, PRACTICAL INSIGHTS, AND NEWS IN ENTERTAINMENT LAW.
- Stay current on the latest information, rulings, regulations, and trends
- Includes practical, must-have information on copyrights, royalties, AI, and more
- Tap into expert guidance from top entertainment lawyers and experts
Already a have an account? Sign In Now Log In Now
For enterprise-wide or corporate acess, please contact Customer Service at [email protected] or 877-256-2473
The Article 8 Opt In
The Article 8 opt-in election adds an additional layer of complexity to the already labyrinthine rules governing perfection of security interests under the UCC. A lender that is unaware of the nuances created by the opt in (may find its security interest vulnerable to being primed by another party that has taken steps to perfect in a superior manner under the circumstances.
Major Differences In UK, U.S. Copyright Laws
This article highlights how copyright law in the United Kingdom differs from U.S. copyright law, and points out differences that may be crucial to entertainment and media businesses familiar with U.S law that are interested in operating in the United Kingdom or under UK law. The article also briefly addresses contrasts in UK and U.S. trademark law.
Beach Boys Songs Written Decades Ago Triggered Current Quarrel With Lawyers
There's current litigation in the ongoing Beach Boys litigation saga. A lawsuit filed in 2019 against Nevada residents Mike Love and his wife Jacquelyne in the U.S. District Court for the District of Nevada that alleges inaccurate payment by the Loves under the retainer agreement and seeks $84.5 million in damages.
Strategy vs. Tactics: Two Sides of a Difficult Coin
With each successive large-scale cyber attack, it is slowly becoming clear that ransomware attacks are targeting the critical infrastructure of the most powerful country on the planet. Understanding the strategy, and tactics of our opponents, as well as the strategy and the tactics we implement as a response are vital to victory.
Transfer Tax Implications on Real Property Leases
The real property transfer tax does not apply to all leases, and understanding the tax rules of the applicable jurisdiction can allow parties to plan ahead to avoid unnecessary tax liability.