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Listening to the Client: Where Do We Stand?

If you listen to the marketplace, you will know what to do in connection with client growth and client retention. Are firms listening to this advice?

2 minute read June 01, 2018 at 12:05 AM
By
Jim Durham
Listening to the Client: Where Do We Stand?
Face-to-face meetings are best. Client presentations. End-of-matter calls or questionnaires.

Bottom Line

An unwillingness to engage in these conversations is, at best, irrational and, at worst, fatal.
  • “We use firm X more than the firm you are representing because they put their associates more front and center.”

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