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Last year, the global firm Baker McKenzie launched a new initiative called “Whitespace Legal Collab.” On the 27th floor of their Toronto office on Bay Street, the global firm opened their doors to clients and leaders in business, government, academia and non-profit organizations to “address complex global challenges at the intersection of business, law and technology” according to their website. “Our Whitespace Legal Collab is part of our firm’s wider effort to cultivate a new type of thinking when helping our clients develop solutions to complex challenges,” says Paul Rawlinson, the global chair of the firm.
By Jamie B. Field
Data is taking over our lives. And preceding that is all of the applications and technology that exists that helps us measure that information. But technology and data are not going to be the only growth drivers of a firm in the future. What’s going to become most important in the face of the technological changes that are occurring in law firms is a lawyer's "soft-skills."
By Melanie Trudeau
An attorney’s reputation may be one of the most important factors that clients consider before hiring counsel. In today’s world of online reviews, managing your reputation can be challenging. How should you manage online reviews to ensure your reputation and trustworthiness are intact?
By Jennifer Simpson Carr and Amy Knapp
At the end of the day, a lot of noise is created in the effort to hear the voice of the client. We propose that while these efficiencies and innovations in law are valuable, the clients keep asking for something different: a lawyer who deeply understands their business and their specific issue — at the time they need it.
By Stacy Rowe
Ready, Set, Benchmark!
Underlying great client service is a strong understanding of the client’s business and goals. There are many barriers to success when it comes to helping lawyers develop a strategic client mindset. So, how do you break down these barriers to create a Client Intelligent Law Firm?