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Outsourcing the Back Office?
The times they are a changin'. Or at least that's what the old song says. And in the back offices of many law firms, it's true. In the last 10 years the outsourcing tidal wave that dramatically changed the way corporate America was organized has washed into the administrative areas of law firms from San Francisco to London. Pick up a magazine or trade publication aimed at the legal community and it is hard not to find a story that details how outsourcing is the new wave of the future that will fundamentally change the way that law firms provide services to their clients and partners.
But is this so? Will law firms really change the way they do business? What types of functions can be successfully outsourced and what are the critical processes a firm must go through to validate that outsourcing is indeed the solution to their problems? And, while we are in the analysis mode, is there an alternative to outsourcing that provides many of the benefits of outsourcing but in an environment that more closely aligns with a law firm's culture?
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