A Chief Client Service Officer in Action

Read These Next

• 

  5 Ways to Optimize the Attorney-Marketing Relationship

  By Mike Mellor

  With an increase in partner laterals, the advent of increasingly sophisticated procurement teams, greater transparency into pricing models, and more law firm mergers every year, the dynamics have certainly shifted. Attorneys can no longer simply wait for their phones to ring and to expect million-dollar books of business by executing and providing superb client service. That ship has sailed, and client expectations have been raised across the board.

  Read More ›

• 

  In a VUCA Environment, Empower Your CMO to Collaborate and Lead

  By Tammy Mangan

  VUCA is an acronym we don’t often hear in the legal industry. It stands for volatile, uncertain, complex and ambiguous, and was coined by the U.S. Army to describe the post-Cold War world. Buyers of legal services are more sophisticated than ever and are redefining the meaning of value, some are involving procurement professionals in the buying process.

  Read More ›

• 

  Best Ways to Expand Key Client Relationships

  By Julie Savarino

  Part Two of a Two-Part Article

  This two-part article defines the specific and best actions lawyers and law firms can take to expand client relationships. This second part covers what law firms as institutions can do to help the firm’s departments, practice groups, teams and lawyers expand client relationships.

  Read More ›

• 

  Marketing Tech: 7 Habits of Effective Online Marketers

  By Larry Bodine

  The advantage of online marketing is that it is one-to-many, as opposed to in-person marketing which is one-to-one. By adopting the seven habits of effective online marketers, CMOs can generate more business for their law firms.

  Read More ›