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A Chief Client Service Officer in Action
Marketing the Law Firm recently interviewed Jennifer Papantonio, Chief Client Service Officer (CCSO) of Peckar & Abramson (P&A) about her significant role, which includes the successes she and the firm have achieved in recent years, how she works collaboratively with firm leadership to create innovative solutions, and her recommendations to law firms which may be considering engaging a Chief Client Officer.
We began by asking for Jennifer's insights in connection with her post as P&A's CCSO, and how she assumed a previously non-existent position and made it her own. “One of the key reasons I moved to Peckar & Abramson was its unique perspective and culture regarding client relationships. We view our clients' business needs as paramount in the relationship and are committed to delivering legal services and solutions beyond expectations.” She acknowledged that this sentiment may strike a familiar chord and we agreed that other firms lay claim to a similar mantra.
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