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Negative law firm headlines often originate with some form of attorney misconduct, which affects the reputation of the law firm just as much as the bar license of the individual. However, law firm incidents come in all shapes and sizes. Natural disasters, legal malpractice claims, public conflict of interest controversies, negative revenue reports, firm-wide layoffs, the departure of a practice group and attorney-rainmakers with large books of business, and cybersecurity data breaches, are just some of the other scenarios that often necessitate crisis planning and management for law firms.
By Peter A. Johnson
What Lawyers Can Learn From Dentists
Attorneys have historically let the client lead the payment dance. Lawyers do the work and hope/expect to be paid without waiting too long or discounting the invoice too steeply. Yet, here we are at the beginning of another year with many law firms still waiting anxiously for overdue checks to arrive. Shame on us for letting this happen. What can we do differently?
By Eric Dewey
Conventional business development methods ignore an important part of the legal services selling process: the legal services buying process.
By Catherine Alman MacDonagh
It is vital to have effective marketing and communications, but if legal and business professionals don’t listen for — and hear — the Voice of the Client, we risk missing the mark in our strategy, messaging and positioning.
By Spencer X. Smith
In just one hour, would it be valuable to have at least nine pieces of content that your lawyer clients may use on your website and on social media?