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Voice of the Client: Hearing the Voice of the Client

By Deborah Farone and Michael Mellor
May 01, 2020

 

For the last decade, law firms have been touting that they are client-centered. They say they design their practice offerings around client needs, rather than spending their time focusing on the wares the firm has on hand to sell. While we generally agree that is the case, we also believe that there are still untapped opportunities to bring the "voice of the client" to additional aspects of the firm and improve the overall client experience.

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