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There is nothing worse than meeting with your client and discovering to your surprise they are having discussions, good or bad, with other members of your firm. Such dissonance within the firm can undermine the trust of your clients and compromise your business development and client retention efforts. From a client perspective, these missteps tarnish their experience with your firm. From the firm perspective, instead of working to expand business with these clients, you must now fight to repair the relationship. In today’s time-constrained law firm, however, it is often difficult to track such client engagements, let alone manage or understand them. Fortunately, advances in client relationship management (CRM) software can help connect lawyers across the firm, allowing them to compete as one firm and build on the successful results they have already delivered for clients.
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By Jared Coseglia
A deep dive into the pre and post pandemic e-discovery job market landscape and what data privacy professionals can learn from ESI employment trends.
Part Two of a Two-Part Article
By Tariq Hafeez
For the automotive industry already facing cost constraints as a result of the pandemic, the predicted increase in litigation activity accentuates the need to invest in innovative service and delivery models to cut litigation costs.
By Rebecca Perry
America and the EU Continue Altering Data Privacy Frameworks for Businesses
A close look at a couple of privacy-related issuances from California, along with the European Court of Justice ruling invalidating the EU-U.S. privacy shield.
By Christopher Zegers
Our forced experiment in change and technology adoption caused increasing technology investments. We’re never going back the way we were — and this will be to the benefit of firms, profitability, clients and lawyers if we make the right technology investments. Here are some specific ways firms can capture these benefits.