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Imagine for a moment that a friend invites you on a rigorous biking trip. Your friend assures you that the trip will start out nice and easy, that you’ll be riding on flat, smooth pavement. However, as the trip progresses, you are also expected to pass through mountains, forest and desert. You will encounter a wide variety of terrains, ranging from gravel and rock to sand and soil.
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The Great Unbundling: Do Law Firms Need to Re-think Outsourcing Strategies?
By Anthony Davies
Service “‘bundling” provides economies of scale, lower overheads, a single point of contact and a single invoice at the end of each month. However, the bundling of services to create a single multi-service provider may now be hurting firms who are increasingly looking for specialization, especially with regards to onsite workplace experience services.
What’s the Difference Between a ‘Customer’ and a ‘Client’?
By Jaimie B. Field
a customer is someone who buys something from you once, while a client is someone who keeps coming back to you over and over again. And that subtle difference is what makes a lawyer just a lawyer and one who becomes a rainmaker.
Are Large Firm Rates Pushing Clients to Seek Other Alternatives?
By Andrew Maloney
Firms have been especially deliberate during the pandemic to increase the number of touch points they have with existing business, deepening ties with their roster of current clients by referring matters across practices and rewarding partners for that kind of origination. But with marketing spend surging and clients increasingly willing to move work around, Big Law firms’ incumbent advantage could begin to wane.
Top Law Firms Look to Invest Profits In Future Success
By Dan Packel
There’s no doubt that much of the legal industry’s profit gains are simply the result of surging demand. But smart firms were also able to harness booming demand to push through rate increases, owing to clients who were desperate to see their deals go through. There’s no doubt that the firms taking advantage of this confluence are in an enviable position. That doesn’t mean they are sitting on their laurels.
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