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The Effective Act of Listening

With GCs and other business leaders facing such incredible challenges, how do lawyers continue to manage clients’ transactional, litigation, compliance and regulatory needs, among others, while simultaneously providing professional, and even personal, support?


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“What keeps you up at night?” remains a critical question to ask clients, and was among those addressed in a recent paper issued by FTI Consulting and Relativity titled, “The General Counsel Report 2021”, released in January. In this robust analysis of research conducted by Ari Kaplan Advisors in late 2020, General Counsel describe their developing and ever-expanding roles, with particular attention paid to new responsibilities focused on business strategy, policy, diversity & inclusion, and technology. The list goes on, to be sure.

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