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Voice of the Client: Map Processes and Workflows Together to REALLY Hear the Voice of the Client

By Catherine Alman MacDonagh
February 01, 2021

There was a lot of attention paid to "client outreach" at the start of the pandemic and the days that followed. Some of the wiser legal and business professionals were opportunitists, viewing the constraints as forcing functions for creativity and a chance to demonstrate their commitment to being an excellent business partner.

Whether you were in the "batten down the hatches and sit tight" or the "Carpe Diem!" camp, now is the time to improve the ways in which you capture — and use — the richly valuable information that comes from listening to the voice of the client.

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