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We all know the importance of servicing clients through multiple practices at your firm. So many good reasons: diversifying in case one practice is hit by a downturn, succession planning in case a relationship partner becomes unavailable, knowing different aspects of your clients’ business so that you can provide your legal guidance in the context of your clients’ broader business objectives. The main reason not to introduce your clients to one another: if you are keeping them close to the vest so that they are portable if you are going to leave. A second reason not to introduce your partners may be that you do not trust your partners to service your clients with the same degree of care you provide, and you fear they will harm your relationship either through lack of client service or poor legal guidance. But, since you are partners, let’s assume this is not the case and that you are not hoping to leave for another firm and take your clients with you.
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Revolutionizing Revenue: How 'Invoice to Cash' Innovation Rescues Firms from Billing Woes
By Milan Bobde
More and more, firms are understanding that it’s the firm’s ability to convert its agreed rates through billing and collections to collection realization that really counts. So why is it such a challenge for firms to solve it?
AI, the Billable Hour and Improving Client Service
By J. Mark Santiago
The ultimate guardian of the quality of client service is the partners’ own judgement but properly utilizing AI can set expectations that will benefit the clients and the firm and end forever the “End of the Billable Hour” stories.
Need to Do More with Less? CRM Could Be the Key
By Chris Fritsch
CRM is foundational to the success of marketing and business development teams because it is precisely the tool that allows the firm to efficiently manage and nurture client and prospect relationships.
Leading Legal Department Trends for 2024
By Wendy King and David Horrigan
Recent research based on interviews with chief legal officers around the globe found that the increased scope and scale of risk now facing corporations is driving change in how legal teams set their strategies, leverage technology and manage operations.