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Competitive Intelligence: How Do You Listen When You’re Not In the Room?

Although we understood how important in-person listening was before the pandemic, the background listening was something we used to take for granted. Here are five ways to practice active listening and remain engaged when we can’t be in a physical environment.

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Here we are, more than 12 months later, still working remotely. I left the office on a Friday in mid-March and have not returned. Thankfully, as CI professionals, the tools we need and use to do our daily work do not depend on us being in a physical location. However the “intelligence” part of our jobs — turning information into action — does require personal contact and talking to colleagues. This interaction provides the context for understanding how information fits into and impacts client relationships.

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