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Starting off on the right foot with new clients sets the tone for the entire relationship going forward. Attorneys need their clients to see them as a trusted advisor and partner in their legal solutions. It is the lawyer’s responsibility to educate the client and provide information about the legal process, the matter/case, and the firm’s procedures. Clients see the attorney as the expert leading them through a process that can be overwhelming at times. If the lawyer takes time at the beginning of the relationship to establish expectations, then future conflicts can be avoided or resolved more quickly.
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Using Feedback To Improve Team Performance
By Mark Beese
The problem with giving feedback is that it often comes across as criticism. Human beings tend to react defensively, resulting in a denial of the feedback or worse, entrenchment in the behavior or attitude that may be derailing them in the first place. How can we give feedback in a way that minimizes defensiveness?
Why Are Some Bills Easier to Collect Than Others?
By Alex Geisler
Why do some people sail through the entire budgeting, billing and collection process, while for others collection always means trepidation?
An Innovator’s Approach to Hybrid: Empathy and Iteration
By Alaa Pasha
This is a time of innovation, and one way law firms can prepare for a future we can’t yet see is through leveraging two key levers: the need for empathy and iteration.
Investing In Resources That Make a Law Firm Hum
By Jennifer Johnson and Haley Revel
Firm leadership must think about their talent (and that means all their talent) differently than they do today: as a core business asset whose managed value can make or break the firm’s success.
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