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The Great Unbundling: Do Law Firms Need to Re-think Outsourcing Strategies?

Service “‘bundling” provides economies of scale, lower overheads, a single point of contact and a single invoice at the end of each month. However, the bundling of services to create a single multi-service provider may now be hurting firms who are increasingly looking for specialization, especially with regards to onsite workplace experience services.

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Outsourcing is on the rise. According to Deloitte, there’s an increasing shift to leverage outsourcing driven by learnings from COVID-19, which is to capture the value which outsourcing models bring: increasing efficiency, reducing costs, and driving greater business value. (See, Deloitte 2021 Shared Services and Outsourcing Report.)

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