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Conflict Strategies: Three Keys to an (Almost) Drama-Free 2023 for Your Law Firm

By Susannah Margison
December 01, 2022

First in a new column by conflict resolution expert Susannah Margison in which she will explore all aspects of conflicts, both internal and external, and strategies to handle, or better avoid, conflict in law firms.

Office drama can be a big problem for law firms. Whether it is showing up as office gossip, the partner who is terrible to their associates and staff, two people who just cannot seem to get along, or a revolving door of lawyers or staff, drama can be distracting, hamper productivity, and reduce billable hours. Results from a recent survey showed that the average employee spends 4.34 hours a week dealing with conflict (The Myers-Briggs Company, 2022). If even a fraction of a firm's staff is losing over 4 billable hours a week, those losses will add up fast.

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