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Law firms have historically put the lion’s share of their financial resources and efforts toward ensuring they have the “best” legal talent to meet or exceed client expectations. For most firms, only scant attention and limited resources have been devoted to having the critical behind-the-scenes human and other assets in place to make the firm hum. These valuable assets ensure that the mail comes in and goes out; client invoices are prepared, sent, and collected; vendors are paid; documents are edited and distributed; employees are thriving and staying; and clients are received at reception with a smile. These touchpoints are vital to a firm’s success.
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Four Legal Ops Traps That Can Stunt Growth
By Brian Corbin
For legal stakeholders seeking to take their existing legal operations programs to the next level or start new programs from scratch, there are a few all-too-easy traps that can stunt growth, cost political capital and cause headaches. Having a strategic plan, budget and critical executive buy-in is not enough to avoid these four common issues.
Using the Generational Gap To Enhance Engagement
By Marcie Borgal Shunk
In an era where the power dynamics in the legal industry are shifting decidedly to talent, a firm’s ability to tap into generational differences to invigorate, attract and retain talent is a competitive advantage.
Law Firms Saw Moderate Revenue Growth In Q1 Despite Challenging Demand Environment
By Gloria Gomez-O’Rourke and Mike McKenney
Strong inventory levels at the end of 2022 helped the law firm industry post moderate average revenue growth during the first quarter of 2023, though the demand environment remains challenging for law firms.
Client Development Through Law Firm Health & Hygiene: A Practical Guide
By Alex Geisler
Your clients are what they are, clients. The idea that they can be turned into bigger clients by you developing them is a myth. If you need to develop yourself to make your clients bigger — such that they send you more of their business more often — how do you go about it?