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Law Firm Client Relationships Law Firm Marketing and Business Development Legal Operations

Meeting Client Expectations to Provide Good ‘Customer Service’

Buyers of legal services are now a highly sophisticated and connected community. What the clients now not only want but insist on, is operational efficiency, effectiveness and transparency.


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Editor’s Note: This is the first in a series of articles derived from lessons in Lean Adviser, the program designed to promote the practice of lean law — transparency, reliability, and collaboration.

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