AI, the Billable Hour and Improving Client Service

The ultimate guardian of the quality of client service is the partners' own judgement but properly utilizing AI can set expectations that will benefit the clients and the firm and end forever the "End of the Billable Hour" stories.

6 minute readMarch 01, 2024 at 12:11 AM
By
J. Mark Santiago
AI, the Billable Hour and Improving Client Service

I believe the first article I read about the "end of the billable hour" as a mechanism for recording attorney work output and ultimately client bills was in the mid-1990s.

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